About Payments
What should I do if my payment fails?
Please check your card balance or network connection. If the issue persists, try using a different payment method or contact our customer service team for assistance.
Is my payment information secure?
Yes, we use encryption technology to protect your payment information. All transactions are processed through secure payment gateways to ensure privacy and data security
About Orders
How do I create an account?
Click the “Register” button at the top-right corner of the page and fill in your email and password to create an account
Can I place an order without creating an account?
Yes, we support guest checkout. However, we recommend creating an account for easier order tracking and exclusive member benefits.
How can I request an invoice?
When placing an order, fill in the invoice details in the remarks section, or contact our customer service after completing the order to request an electronic invoice.
About Shipping
How long does it take to ship my order?
Orders are typically processed and shipped within 1-2 business days. Delivery time is usually 3-7 business days depending on your location.
Can I change the delivery address?
If the order has not been shipped, you can contact our customer service team to modify the delivery address. If it has already been shipped, we will assist you in communicating with the courier service.
What if my package is lost?
If the tracking shows your package is lost or significantly delayed, contact our customer service team. We will assist you in resolving the issue, including refunds or resending the order if necessary.
About Customer Support
How can I contact customer support?
Phone: Call our customer service hotline.
What are your customer service hours?
Our customer service team is available Monday to Friday, 9:00 AM to 6:00 PM. You can leave us an email at any time, and we’ll respond as soon as possible.
About Returns & Exchanges
What items are eligible for returns or exchanges?
Unused items in their original packaging can be returned or exchanged within 7 days of receipt. Custom or promotional items may not be eligible; please refer to product details.
Who covers the return shipping cost?
If the return is due to quality issues or an incorrect item, we will cover the shipping cost. For personal reasons (e.g., dislike), the shipping cost will be your responsibility.